Frequently Asked Questions
When Can I Expect to Receive My Order?
To keep our prices as low as possible for you, Marlovale has products delivered directly to your home by the manufacturer or supplier. That’s why delivery may take a little longer than you’re used to. It takes about 1 to 3 business days (Monday to Friday) for your order to be successfully processed. The average delivery time is about 5 to 9 business days (Monday to Friday) in France, the United States, Spain, Greece, the Czech Republic, and Italy if you order before 5:00 PM.
The expected delivery time has passed, where is my order?
In most cases, orders are delivered within the expected delivery time. Unfortunately, an order can be delayed. Have you waited 1 - 3 extra days after the initial delivery time and still haven’t received your order? Please send an email to: support@marlovale.com.
What Are the Shipping Costs?
When you order from Marlovale, you can always benefit from free shipping.
How Can I Pay for My Order?
Marlovale always offers secure payments. We use:
- Apple Pay
- Google Pay
- Maestro
- Mastercard
- Shop Pay
- Visa
Some Products Are Missing, How Is That Possible?
Some orders are sent in separate packages due to weight restrictions. To ensure product quality, the products you order may come from different suppliers. If you order several products from us at the same time, it’s possible that the products won’t be delivered at the same time.
Don’t worry, your order is on its way. The rest of the order is usually delivered within 1 to 3 business days.
What Should I Do If I Receive a Damaged Shipment?
Unfortunately, it can happen that your order is damaged during delivery. As a customer, there’s nothing you can do about it. In this case, immediately contact our customer service by sending an email to support@marlovale.com. It is necessary to take photos of the damage and attach them to your email.
Do not return the item yet without sharing the photos with us. Otherwise, we will unfortunately not be able to find a suitable solution for you. Our customer service will process your message as quickly as possible and work with you to find the best solution.
What happens if you bought the wrong product, it doesn’t suit you, or you no longer want it?
You first contact our customer service (support@marlovale.com). We will see what the best solution is for you. If we don’t reach an agreement, you will only pay the shipping costs to return the product to us.
Contact Information:
Company Name: Somev
Chamber of Commerce Number: 89098234
Trade Name: Marlovale
VAT Number: NL004690896B95
Email: support@marlovale.com
Address: Joop Geesinkweg 201, 1114 AB, Amsterdam, Netherlands
Customer Service Hours:
Monday to Friday: 9:00 AM to 6:00 PM Saturday and Sunday: 10:00 AM to 5:00 PM
We strive to respond to your email within one business day.